Payment & Cancellation Policy
Payment Terms
Down Payment:
A 50% deposit is required to secure your reservation. To guarantee the booking, payment must be completed via our integrated payment system within 1 hour. If payment is not received within this timeframe, the reservation will be automatically cancelled to release the dates for other guests.
Final Balance:
The remaining 50% must be settled in full no later than 30 days prior to arrival.
Last-Minute Bookings:
For reservations made less than 30 days before arrival, the total amount (100%) is due immediately within the 1-hour booking window.
Security Bond:
A security bond of 300 € is required for each stay. Your payment details will be securely stored via Stripe. No charges will be made at the time of booking; however, the card may be charged in the event of documented damage to the property after your departure.
Access:
Please note that access to the property is only granted after the total payment has been confirmed.
Cancellation Policy
Risk-Free Cancellation:
You may cancel your booking up to 30 days before arrival and receive a full refund (100%) of the amounts paid.
Late Cancellation:
For cancellations made less than 30 days before arrival, or in the event of a no-show, no refund will be issued (100% cancellation fee).
Process:
To request a cancellation, please simply reply to your booking confirmation email.
Guest Policies & Check-in
ID Verification (Legal Obligation):
In accordance with local regulations, we require copies of valid ID cards or passports for all guests prior to arrival. Please provide these via the WhatsApp button on our website or via email (oleas@mail.de).
Self Check-in:
The PIN for the key safe will be sent to you via WhatsApp on your arrival day shortly before the check-in time.
Code Release:
Please note that the access code will only be released once the ID verification is complete and full payment has been confirmed.
Check-in: 15:00 / Check-out: 10:00
Children
Families are very welcome! Please note that parents are responsible for the supervision of their children at all times and will be held liable for any damages caused.
Parking Policy
A parking space on the property is available exclusively to guests who book the entire house